Frequently Asked Questions
Everything you need to know about our premium electronics and service.
What is the standard shipping time for international orders?
International orders typically arrive within 7-14 business days. We provide a tracking number via email as soon as your package leaves our warehouse.
Do VALOI products come with a warranty?
All VALOI electronics include a comprehensive 2-year manufacturer warranty that covers defects in materials and workmanship under normal use.
What is your return policy for opened items?
We offer a 30-day return policy. If the item has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.
Are your devices compatible with international voltage standards?
Most of our products are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting support before use in different regions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order status?
Once your order is shipped, you will receive an automated email containing a tracking link. You can also log into your VALOI account to view real-time updates.