Returns & Exchanges

At VALOI, we stand by the precision and quality of our camera gear and film scanning equipment. If you are not fully satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the electronics in their original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to VALOI

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technical team inspects the returned hardware for functionality, your refund will be processed to your original payment method within 5-7 business days.